Refund policy

Refund & Return Policy

At Miromi, your happiness is our priority. We aim to provide a smooth and reliable shopping experience while maintaining clear and fair guidelines for all customers.

Contact
For any questions, return requests, or support, please contact us through our Contact Page with your order number.

Order Cancellations
Orders may be modified or canceled within 24 hours of placement. After this time, orders may already be processed and cannot be changed or canceled.

If canceled within 24 hours, refunds will be issued to the original payment method within 5–10 business days.

Product Expectations
At Miromi, we take pride in offering carefully selected products designed to deliver both quality and value.

We present all products as accurately as possible through our images and descriptions, and we encourage customers to review all details before purchasing.

Due to the nature of this product category, similar-looking versions may exist in the market from other brands or sellers. Purchasing decisions should be based solely on the product information provided on the Miromi website.

While we strive for consistency, slight variations in color tone, texture, packaging, or presentation may naturally occur and do not affect the product’s functionality or overall quality.

Returns or refunds will not be accepted based on comparisons to other products, brands, advertisements, or personal expectations not directly stated in our product listing.

Returns
We offer a 14-day return window from the date of delivery.

To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must be in its original packaging
- The return must be requested within 14 days of delivery
- The return must be approved by our team before being shipped back

We reserve the right to refuse any return that does not meet these conditions.

Non-Returnable Situations
We do not accept returns or refunds for:
- Change of mind
- Personal preference
- Expectations not matching the product listing
- Comparisons to products sold by other brands or sellers
- Assumptions based on social media or third-party content
- Minor differences that do not affect the product’s function or nature
- Used or damaged items after delivery

Return Shipping
Customers are responsible for return shipping costs unless the item is confirmed defective or incorrect.

Original shipping fees are non-refundable.

Refunds
Once your return is received and inspected, we will notify you regarding approval.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Refunds are issued in USD ($). Any currency conversion or transaction fees are the responsibility of the customer.

We reserve full discretion to approve or deny refund requests based on the returned item’s condition and compliance with this policy.

Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong item, please contact us within 72 hours of delivery and provide clear photos.

If approved, we may offer a replacement or refund at our discretion.

Damage to packaging alone does not qualify as product damage.

We do not cover damage caused by misuse, improper handling, or normal wear and tear.

Chargebacks & Disputes
We truly value your satisfaction and are committed to resolving any issue as quickly as possible.

We kindly ask that you contact our support team before opening any dispute or chargeback, as we can often resolve the issue faster and more efficiently.

We reserve the right to provide relevant evidence, including product descriptions, policy agreement, and delivery confirmation, to payment providers in case of disputes.

Policy Agreement
By purchasing from Miromi, you confirm that you have read, understood, and agreed to this Refund & Return Policy.